Refund Policy

Thank you for choosing YamuShare. We value your satisfaction and strive to provide a safe and reliable carpool experience. If for any reason you are not satisfied with a booking, we are here to help.

Cancellations by Passengers

• Cancellations made more than 24 hours before the scheduled trip: full refund of the booking amount.
• Cancellations made between 24 hours and 2 hours before the trip: 50% refund.
• Cancellations made less than 2 hours before the trip or no-shows: no refund.

Cancellations by Hosts

If a host cancels a confirmed trip for any reason, passengers will receive a 100% refund of the booking amount to their original method of payment.

Refunds

Once a refund is approved, we will initiate the return to your original method of payment. Refunds are processed through our payment partner PayHere and may take 5–10 business days to appear in your account, depending on your bank.

Non-Refundable Charges

The following are non-refundable:

• Platform service fees on completed trips.
• Payment processing fees charged by PayHere.
• Fees for optional add-ons already used (e.g. luggage charges after boarding).

Damaged or Unsafe Trips

In the event that a trip is not delivered as described (unsafe driving, undisclosed detours, vehicle in unsafe condition), please contact us immediately with your trip ID. We will review each case and, at our discretion, issue a full or partial refund.

Processing Time

Refund requests will be reviewed within 3 business days of submission. Approved refunds are released to PayHere on the same day of approval.

Contact Us

For any questions or refund requests, please contact us at hello@yamushare.lk with your booking reference.